CJ sent in a question:

On Apr 27, 2012, at 6:22 PM, C.J. wrote:

in your book you said that the factories will want to preserve their reputations and that will be the greatest guarantee that if the product is not well-made, they'll either fix or replace it.  I think you gave an example of some dishes that were warped and a factory rep came to the warehouse to check them personally.

***Yes, this check is organic.  Recall you checked their references, did they check out?  (If you did not check references, time to do so...)    If they have no references, I don't work with them.  If they have references, obviously they care.

The second part, say this is a $5000 shipment, there has been way too much work for them to rip you off for a mere $5000... by know you've demonstrated you are in for the long term, and they have no doubt invested considerable resources to this.  It should be clear that both sides want long term.  There is your security.***

 What I'm wondering is, should I rely on this to ensure quality or try to enter into some sort of written memo of understanding with them (I realize a contract is useless)?

***Right, your security is the above, not no stinkin' piece of paper...***

 I'm concerned both that the run be of high quality aesthetically but also that the toys pass both U.S. and European safety standards.  If they don't, I'm not going to sell them.

***I'd even say the above directly to them, just as you said.  You are not messing around, and you expect their very best work, or words to that effect.. face is very important to the best.  You'd be assuring them you are no flake.***

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