Friday, August 21, 2015

Small Business Metrics


John, I had not answered this that you requested… . “a list of sales by territory by rep by item for each month of the last three years” so you can guide me to the secret weapon for develop a sales plan…. I am attaching the information that I was able to prepare... ... What do you think?..how would we come up with a sales plan from this information? Regards! AA

Yikes!  That is scary...  I can see why you sold $2 mil and lost money.....

so you establish metrics...  

Say you have (or want) a 5 mil a year biz...  then...

100% mark-up...

that would be maybe 500 SKUs

then, each item must support at least $10,000 in sales to make it into the line...

How does it get into the line?

It starts as a sample at a trade show that must get enough orders from customers to co ver the suppliers minimum order requirement in a workable amount of time, profitably.  if not, it is either redesigned to do so, or it is dumped...

If it gets to $10,000 in sales within a year, it stays....

Until it begins to drop...  the it is redesigned based on feedback or dropped...  about 20% of your items are dropped each year, and 20% new items added....  when you want stasis at say 5 mil/yr...

Your report looks as though you said yes to a lot of customers when "no" should be your most common reply to any request by buyers......  real buyers need a "no" before they can buy...

There is more, but this is the outline...

John


Feel free to forward this by email to three of your friends.


4 comments:

Anonymous said...

John,
Thanks for sharing this. Just curious, to run a business of this size, how many employees would one NEED in order maintain this kind of stasis? Also, what kinds of customers should the business be saying "no" to? Ones who place orders too large from the get-go?
-Sasha

John Wiley Spiers said...

Well, once upon a time, in gift and housewares, you needed about $156,000 in sales per employee to have the right balance... it is a simple enough metric, take the year your profits are right, and then divide the gross sales by the number of employees to get there (man hours worked), then you've got a metric. Now, the point of a metric is then have A measurement to tweak eternally in order to improve productivity.

You can manage only what you can measure.

John

ADOSS said...

Sadly, a lot of people don't understand or underestimate the value of proper measurement... numbers don't lie.

Anonymous said...

Thanks for the reply, John.
-Sasha